Pre-Order
For products that have not been released, there is now a Pre-Order option. If the customer wishes to pre-order a product, he/she will need to pay the specified deposit, which is not refundable if the customer wishes to cancel his/her pre-order.
When the product has been released and delivered, the product will be reserved in strict rotation and an email notification will be sent to the customer who will then need to place an order for the pre-ordered product at the advertised price. As soon as we receive the customer’s order, we will issue a refund for the deposit.
Should the customer wish to cancel his/her pre-order at any time, the deposit will not be refunded to the customer.
If the customer does not place an order within 30 days after sending out our first email notification, we would assume the customer no longer requires the product. In such case, the product will no longer be reserved and deposit will not be refunded.
Payment
For products that have not been released, there is now a Pre-Order option. If the customer wishes to pre-order a product, he/she will need to pay the specified deposit, which is not refundable if the customer wishes to cancel his/her pre-order.
When the product has been released and delivered, the product will be reserved in strict rotation and an email notification will be sent to the customer who will then need to place an order for the pre-ordered product at the advertised price. As soon as we receive the customer’s order, we will issue a refund for the deposit.
Should the customer wish to cancel his/her pre-order at any time, the deposit will not be refunded to the customer.
If the customer does not place an order within 30 days after sending out our first email notification, we would assume the customer no longer requires the product. In such case, the product will no longer be reserved and deposit will not be refunded.
All credit and debit card transactions are securely handled by PayPal.
If you pay by credit/debit card, we will NOT accept PO Boxes or any other mailbox services as your delivery address.
In the unlikely event that we run out of stock prior to your order being despatched, we will email you informing you when we would expect to have new stock to come in.
Please choose the correct currency for your country when placing your order. In the case of a refund, we are not responsible for any money loss caused by currency exchange if incorrect currency is used.
For orders sent to the United Kingdom, please choose to pay in GBP only, otherwise orders will be cancelled and refunded, in which case we cannot be held responsible for money loss due to currency exchange.
Australian Dollar (AUD) and New Zealand Dollars (NZD) can only be used for orders sent to Australia and New Zealand respectively. If AUD and NZD are wrongly selected, we will cancel the orders and issue full refunds, in which case we cannot be held responsible for money loss due to currency exchange.
For orders sent to Euro zone (namely Belgium, Germany, Ireland, Spain, France, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Greece, Slovenia, Cyprus, Malta, Slovakia and Estonia), please choose to pay in Euro only, otherwise orders will be cancelled and refunded. In any case, we cannot be held responsible for money loss due to currency exchange.
For new customers who have chosen to pay by Paypal or credit/debit cards and wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address and identity before we can process their orders.Shipping
All our prices include FREE delivery.**
Please note that if you paid via PayPal or credit/debit cards, we can only send your orders to an address that has been confirmed by PayPal.
For unconfirmed addresses, we might require the customers to provide us with proof of address or identity.
We offer a 100% compensation for loss of items during transit, i.e., a replacement will be provided as soon as the courier company confirms loss of the package. If the package has been delivered according the tracking system of DHL, FedEx, TNT, Royal Mail, you will not be entitled to file any claims. In such cases, it will be the customer’s responsibility to contact the post office or courier company in their countries, whose telephone numbers will be available on request. We will also try to assist you as much as we can.
Replacement can only be arranged if the courier company has confirmed to us the loss of the package.
If the items you have ordered are in stock, we will try our best to despatch your order within 24 hours (Monday-Friday, excluding public holidays in Hong Kong), provided your payment has been cleared. If your order cannot be despatched within 3 working days for some unforeseen reasons, we will inform you by email with our explanation and an estimated despatch date.
Please note that the delivery speeds are quoted by the courier companies, hence we cannot be blamed or held responsible for any delays after despatch. Delays do occasionally happen and are mainly due to customs clearance.
If your package is not delivered due to reasons out of our control and returned back to us, you are required to pay for the reposting cost to have the package resent.
Quality Products Since 1996
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The Online Destination
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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.
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