We accept Visa, MasterCard, American Express accepted at Dwarfs Land

For new customers who have chosen to pay by PayPal and wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address/identity before we can process their orders.

For orders sent to the United Kingdom, please choose to pay in GBP only, otherwise orders will be cancelled and refunded, in which case we cannot be held responsible for money loss due to currency exchange.

Australian Dollar (AUD) and New Zealand Dollars (NZD) can only be used for orders sent to Australia and New Zealand respectively. If AUD and NZD are wrongly selected, we will cancel the orders and issue full refunds, in which case we cannot be held responsible for money loss due to currency exchange.

For orders sent to Euro zone (namely Belgium, Germany, Ireland, Spain, France, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Greece, Slovenia, Cyprus, Malta, Slovakia and Estonia), please choose to pay in Euro only, otherwise orders will be cancelled and refunded. In any case, we cannot be held responsible for money loss due to currency exchange.

All our prices include FREE delivery.

For security reasons, there is a limit for new PayPal members. If you are new to PayPal and your order is more than this limit, you would need to confirm your email address and bank account with PayPal. Instructions on the verification process will be provided by PayPal. It is a very simple process.

When your order has been despatched, we will send an email informing you of the despatch and tracking number.

We offer a 100% compensation for loss of items during transit, i.e., a replacement will be provided as soon as the courier company confirms the loss of the package.

If the pacakge has been delivered according the tracking system of DHL, FedEx, TNT, Royal Mail or Hong Kong Post, you will not be entitled to file any claims. In such cases, it will be the customer’s responsibility to contact the post office or courier company, whose telephone numbers will be available on request. We will also try to assist you as much as we can.

Replacement can only be arranged if the courier company has confirmed to us the loss of the package.

We cannot accept your request for returning you order if you have accepted the delivery of your order, unless there is a manufacturer’s fault with the product, in which case you will need to inform us within 5 days of receiving your order.

Upon receiving your returned order, we will inspect the faulty product. We will then provide you with a replacement if our technical staff approves that the product does indeed carry a manufacturer’s fault. We will also reimburse your shipping costs if the product is found to be faulty.

Lens dust and LCD dead pixels will not be considered as fault, therefore products cannot be returned for any of these reasons.

If the product is not defective but you are not satisfied with your purchase, you may return the product for a refund. We have to be notified by email within 5 days after receiving your package. Please note that 25% restocking fee and shipping & postage cost will be deducted from the refund. All returned products must be free from damage of any kind and be in its original factory box with all original packing materials, warranty cards, manuals, accessories and any other materials included. Please note that products have to be returned to us within 10 days after delivery and you are solely responsible for all shipping costs.

Unless otherwise stated, we offer 60 days “Return to our warehouse” warranty for our products. Warranty starts from the date we despatch your order.

Please see our terms & conditions for full details.

We use PayPal as our credit card payment gateways. They take security of your information and online transaction very seriously. They now have more than 50 million members worldwide. Below is a statement from PayPal about their security:

” PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

No, we will not even get to see your credit card details. Every credit/debit card transaction is dealt with by PayPal or WorldPay. The credit card details that you submit on our website goes straight to PayPal or WorldPay.

Please note that PayPal do not provide us with your credit/debit card information. The only information we receive includes your name, email address, postal address and information about the items that you purchased.

We will use the information you provide only to deliver goods that you request. Your personal information will be held on our database. This database is behind a firewall and on a computer which is not directly connected to the internet.

No. We do not share your personal information with ANYONE. The only exception to this rule is: we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.